Today we are chatting with Suzy Spadafora (@suzyspadtravels), who is a speaker at the Bougie in a Backpack Virtual Travel Summit. Suzy is dermatologist and a long time points and miles pro, who is presenting on how to master tricky phone calls to the bank, reducing annual fees, and getting retention offers. In this episode, we discuss:


• How Suzy got started with points and miles over 20 years ago

• How she earned elite status at multiple hotel programs

• Tips for what to say when calling a bank to lower annual fees

• Tips for people who are afraid to call, how to get in the mindset for calls with the bank

• How to get annual fees waived for Barclays and Citi cards, and what they offered

• How she started her group SONIC

• Why she loves meeting points and miles people and going to meetups and conferences

• How she’s adjusted to traveling with kids and as they get older, and how she teaches them how points, miles, and lounge perk

and more!

You can find Suzy on instagram here: instagram.com/suzyspadtravels

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